There is also one thing to know. When requesting sheet music (and you can test this yourself). The site makes a search for the requested score.
it displays the list of suggestions (in this case there is the exact score of the accordionist - Edith Piaf) and asks the requester if the score is in the list or not and the requester must click on the button "no it is not" in order to post his request.
At this level? What else can be done? The requester does not search, the requester does not read, the requester does not click on the result that is displayed in front of him, and instead continues with the request.
Again, I invite you to test the process with the title we are currently commenting on to give you an idea.
We'll try to redesign this window to better channel the requester's attention, but we're really struggling with people who don't want to read.